Cancellation Policy - Kayabiotics
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Cancellation Policy


If you want to revoke the contract, please fill out this form and send it back to:

Kaya Biotics GmbH
Gustav-Mahler-Platz 1
20354 Hamburg
Fax: + 49 (0) 40 53 79 76 959


Consumers are entitled to a right of withdrawal according to the following conditions, whereby the consumer is any natural person who concludes a legal transaction for purposes which are predominantly neither commercial nor self-employed:


You have the right to withdraw from this contract within fourteen days without giving any reason.

The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has or has taken possession of the last goods.

In order to exercise your right of withdrawal, you must contact us (Kaya Biotics GmbH, Gustav-Mahler-Platz 1, 20354 Hamburg, Germany, Tel .: + 49 (0) 40 53 79 76 958, email: a clear statement (eg a letter sent by post or e-mail) about your decision to withdraw from this contract. You can use the attached model withdrawal form, which is not required.

In order to maintain the cancellation period, it is sufficient for you to send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.


If you withdraw from this Agreement, we have selected all payments we have received from you, including delivery charges (except for the additional costs arising from choosing a different delivery method than the most favorable standard delivery we offer have to repay immediately and at the latest within fourteen days from the date on which the notification of your revocation of this contract has reached us. For this repayment, we will use the same means of payment as you used in the original transaction, unless expressly agreed otherwise with you; In no case will you be charged for this repayment fees. We may refuse to repay you until we have received the goods back or until you have provided proof

You must return the goods to us immediately and in any event not later than fourteen days from the date on which you inform us of the cancellation of this contract. The deadline is met if you send the goods before the deadline of 14 days.

You bear the immediate costs of returning the goods.

You only have to pay for a possible loss in value of the goods, if this loss of value is due to a handling that is not necessary for the examination of the nature, characteristics and functioning of the goods.


The right of revocation expires prematurely in contracts for the delivery of sealed goods, which are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery.

According to § 312g Abs. 2 Nr. 9 BGB, unless otherwise agreed, a right of revocation does not exist for contracts for the provision of services in connection with leisure activities, if the contract provides for a specific date or period for the provision. Thereafter, a right of withdrawal is also excluded for contracts that have the sale of tickets for on-schedule recreational events to the object.


1) Please avoid damage and contamination of the goods. Please return the goods in their original packaging with all accessories and all packaging components back to us. If necessary, use a protective outer packaging. If you no longer have the original packaging, please provide suitable packaging for adequate protection against damage during transport.

2) Please call us before returning at the telephone number [040/537976958] to announce the return. In this way, you enable us to assign the products as quickly as possible.

3) Please do not return the goods to us unfree.

4) Please note that the aforementioned paragraphs 1-3 are not a prerequisite for the effective exercise of the right of withdrawal.

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